UPDATED OCTOBER 2017
In general, we only collect information that allows us to provide you with our best Services. This includes, for example, your name and email address or your mobile number to configure forwarding and remote access It also helps us to keep our Services clear of fraud and Spam, and it allows us to get a unique understanding of what additional services may be useful to you, and all other purposes set out in this policy below.
Before you start communicating, it’s important you understand that by using our Services, you give us consent to collect, use, disclose, and retain your personal information and other information but we will never read or listen to the content you are sharing privately. You can be sure that we will only use your information as described in this Policy.
First of all, we want you to be assured that we do not read or listen to the content of your messages and/or calls made privately via HeliosTalk and we do not store those messages once they have been delivered to their destination. a) HeliosTalk Registration and Account Information: When you use our various Services you voluntarily give us personal information (e.g., name, email, phone number and, when necessary, billing information) and you are not anonymous to us. When you install the HeliosTalk App, you’ll also be asked to allow us access to your mobile device’s address book. A copy of the phone numbers and names of all your contacts HeliosTalk will not be collected and stored on our servers but it might do so in an upcoming release, in order for us to be able to enable you and your contacts to connect. b) Social Media Information: If you sign in to your HeliosTalk account through third-party social media sites like Facebook or Twitter, you agree to give us on-going access to your personal information on such sites (e.g., your public profile, friend list, accounts you follow or who follow you, your email address, birthday, work history, education history, interests, current city, and video viewing). We may receive certain information about you which is stored on social media sites if users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those sites. c) Activity Information: We collect information about the value added services you are using over HeliosTalk and/or apps you have downloaded through HeliosTalk. d) Information from Other Sources: The information we collect may be combined with information from outside records (e.g. demographic information and additional contact information) that we have received in accordance with the law. e) Additional Information: We may collect additional information if you access our App through a specific device (e.g. your mobile device’s unique identifier; information about your device’s operating system, your browser, browser or operating system language
The information we collect from you ensures you can use the HeliosTalk Service and can be contacted on HeliosTalk. Your information is retained for as long as it is needed and helps us in our mission to constantly improve our Services and provide you with new experiences. As part of this mission, we may use your information for the following purposes:
a) Make our service available: We use your Registration and Account information to (i) register you for the App and create your User Account for HeliosTalk; (ii) create your profile ; (iii) process your payments; (iv) create your HeliosTalk ID; (v) provide customer service, give you information about your account, and respond to your requests; (vi) personalize your experience by providing contents to the Service, including targeted advertising of HeliosTalk services and other 3rd party services that we believe may be of most interest to you; (vii) improve the Service, and make it a safer, efficient, and customized experience; (If you deactivate your HeliosTalk account, it will remove access to your phone number and it will be available to another user)
b) Improve our Services: We use call log information and usage information (as described above) to better understand network behavior and trends (numbers of calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) to improve our Services. We may look into a specific call log in response to a customer support request. We maintain call log information for only as long as is needed for business and/or legal purposes. We use aggregate information about our users and non-personal information to analyze our Services and user behavior and prepare aggregated reports.
c) Provide Interesting Offerings to You: As part of value added services provided by us or by a third party within HeliosTalk, we may use your information to continuously optimize and personalize those services and send you personal messages about new offerings which we believe you will find relevant (as long as you agreed on HeliosTalk or elsewhere to receive information from that service).
d) Process Your Payments: We may use your Information to process your payments for our Services through a third-party service provider and, on an aggregate basis to determine charges for our carriers and other service providers.
f) Communicate With You: We may use your information to contact you (via message or other means) to maintain the App. Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations.
We want you to know that we do not sell your personal information. We only share your personal information with third-parties outside of HeliosTalk, for the purposes listed above, in the following circumstances:
a) The HeliosTalk Corporate Family: We may share the information we collect about you with the HeliosTalk corporate family, including our parent company, iTed Networks, Inc. The information may be disclosed to: (i) provide joint content and our services (e.g., registration, coordination of membership accounts between the HeliosTalk corporate family, transactions, analytics and customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches.
b) App Providers and Other Third-Parties: We may disclose your information to service providers and other third-parties under contract who help with providing you our Services or other services provided by third-parties via our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service, advertising – either on an aggregate non identifiable basis, or using unique identifier which can’t trace back to you). They are required to secure the data they receive, so that your personal information is guarded.
d) Legal and Law Enforcement: We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other HeliosTalk user to legal liability.
e) Change of Control – New Owners: We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information. If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice.
Every now and then, HeliosTalk may send you notifications about administration and operation of the Service (for example, about your transactions, policy changes, technical issues, etc.). We may also send notifications about offerings by HeliosTalk or third-parties, that we think may be of interest to you. If you do not wish to receive such notifications, you may adjust your system settings to decline them (if you’re using iOS systems) or opt-out at any time from receiving further notifications by not using our service.
Here are a few additional important things you should know about our use of tracking technologies (e.g., cookies, HTML-5 stored technologies):
California Privacy Rights
Residents of the State of California can request a list of all third-parties to which our App has disclosed certain personal information (as defined by California law) during the preceding year for those third-parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at firstname.lastname@example.org For all requests, please ensure you put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. HeliosTalk does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
EU Privacy Rights
If you are resident in the European Economic Area, you may have certain rights, in accordance with applicable laws, concerning your personal data, including the right to request to access your personal data; to have your personal data corrected or erased or restricted; and the right to object to the use of your personal data for marketing purposes.
If you made HeliosTalk to be your daily choice for calls we thank you for it and hoping it makes it easier and better for you to communicate. Eventually, this is what HeliosTalk is for.
Our app may contain links to other third-party websites or you may access Apps from a third- party site. We are not responsible for the privacy practices or the content of these third-party sites.
We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.
Our Services are not intended for children under the age of 13. Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13.
We operate internationally and provide our Services to HeliosTalk users worldwide allowing them to communicate with each other across the globe. We store and process your personal information on our computers in the United States, Europe
From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App. Please check the App frequently for updates.